Join the Future of Video Engagement
We are looking for great talents to join our fast growing team
Senior Support Engineer
- Remote
- Paris, Île-de-France, France
- €45,000 - €60,000 per year
- Tech
Job description
About Livestorm:
Livestorm is the world's leading end-to-end video engagement platform.
Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.
Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brands like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.
Here are our core values:
Stay curious: Be interested in the world around you.
Remain humble: Keep learning and keep your ego in check.
Be resourceful: Go that extra mile in the most efficient way.
Own it: Take pride in what you do, own your wins, and fails.
Be transparent: Sharing knowledge, learnings, feedback, and mistakes.
At Livestorm, we believe that diversity's got talent!
We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.
Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.
Ready to apply? We are ready to meet you! All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.
Missions:
As part of the tech team, you will join a crew of experts working on building the best product possible using the latest technologies and without compromise on the code legacy.
Our stack is: Go with Vue.js, GraphQL/Apollo.
Follow this link to learn about our Stack: https://stackshare.io/livestorm
Within the chapter SE composed of a Support Engineer and an Engineering Manager, in an agile environment, you’ll work closely inside a tribe with our engineering and product teams to ensure a high-quality user experience across our platform. In this Support Engineer position you will be responsible for:
Perform a rigorous investigation, qualification, and prioritization of issues to identify and solve problems with most technical cases
Prioritization of bugs for developers for upcoming sprint and follow-up on the progress
Follow the product development of a new feature from the beginning to the release
Performing the QA of bug fixes related to your tribe and attributed to you
Create and maintain internal documentation to transfer knowledge
Drive the team's continuous improvement of processes and tools.
Be the key contact in terms of quality-related issues on the platform
Job requirements
For this Support Engineer role, we are looking for someone with the following experience:
Bachelor's degree in Computer Science or similar technical field of study
5+ years of experience working in a technical support role (L3)
Strong technical and troubleshooting skills
Understanding a dynamic programming language and database concepts
Communication skills & Team spirit
Autonomous, well-organized, rigorous, and analytical
Have a product and technical mindset
Professional English is mandatory
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify, and whatever background you bring with you, please apply if this role would excite you to come to work every day.
Moreover, we are looking for someone who can work in the Central European timezone (we accept a time difference of 2 hours maximum).
You can find our Candidate Privacy Policy here.
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About Livestorm
Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.
Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brand like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.
Here are our core values:
Stay curious: Be interested in the world around you.
Remain humble: Keep learning and keep your ego in check.
Be resourceful: Go that extra mile in the most efficient way.
Own it: Take pride in what we do, own your wins, and fails.
Be transparent: Sharing knowledge, learnings, feedback, and mistakes.
Sustainability:
Livestorm finally makes it possible to bring people together virtually worldwide as if they were in the same room. Every business trip that is no longer necessary thanks to Livestorm contributes to making the world a little more sustainable
Diversity and inclusion:
At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.
Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.
All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.
What it is like to join Livestorm and the Stormies
100% remote with a work-from-anywhere policy
Offsite once a year
Teambuildings twice a year
Afterworks and online events once a month
Coworking space: The coworking space is covered up to €350 or $350 including VAT per month
Take care of yourself (with Moka.care)
Paid day off for your birthday
Days off donation policy to support each other in case of difficult times
Learning & Development program: You have access to learning classes on Udemy for Business. You have a budget of €750 or $750 per year for learning & development that can be used for training, conferences, books…
Additional equipment: After the validation of your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work.
For French contracts
Health insurance with Alan (covered at 50%): - Fourmi formula, possibility of additional options. - Can cover your family (spouse, children) at 50% too. - Foresight is also with Alan.
Lunch vouchers with Swile (covered at 50%).
CSE with cultural & sports activities via Leeto.
Sustainable mobility package for daily trips to go to work: - You can benefit from €500 per year if you go to the office or a coworking space. - Please note that it’s for the use of a personal bicycle or shared mobility services.
For US contracts
Health Plan: - This depends on your State. You will have access to the Platinum plan of United Healthcare or Guardian. (This includes Medical, Dental & Vision insurance + Life insurance) - Livestorm covers 97% of employee fee and 67% for dependents.
Life insurance: $50K worth of life insurance.
401K: 5% employee + 2% company match after 6 months tenure.
Parental leave: 16 weeks for the first parent, and 5 weeks for the second parent.
PTO: 25 days of paid time-off per year.
Compensatory days off: 3 to 4 days depending on your State.
For the rest of the world
Having an EOR contract means you have a local employer and that you contribute to your local unemployment & retirement funds.
You benefit from all the legal and mandatory rules and benefits from your work contract country.
You benefit from at least 25 PTO a year.
You benefit from the bank holidays from your work contract country (depending on your region or even city).
You also benefit from 1 to 7 compensatory days off (depending on your country).
You will benefit from an exceptional incentive per month added on your salary proposition to align for benefits you don’t have (depending on your country).
Gilles Bertaux, CEO
Gilles is CEO and co-founder of Livestorm, where he shapes the future of end-to-end video engagement. As a first-time entrepreneur, Gilles co-founded Livestorm in 2016 along with Robin, Tom, and Vincent. The company quickly gained traction in Europe and North America and has nowadays over one million participants each month on its platform. In 2020, Gilles raised $30M in series B to accelerate Livestorm’s presence in Europe and the US, as well as to scale its go to market strategies towards mid-market and Enterprise.