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Customer Growth Expert / Inside Sales Expert

  • Remote
    • Paris, Île-de-France, France
  • €35,000 - €41,000 per year
  • Customer Experience

Job description

Core mission

The primary mission of this role is to drive growth in self-serve & SMBs' committed revenue by focusing on:

  • Expanding adoption of Pro Plans, including converting monthly users to yearly subscriptions

  • Driving the conversion of Free users to Paid plans

  • Promoting our Enterprise plan to generate leads and opportunities for our Account Executives (features, services, etc.)

This includes both nurturing existing customers and acquiring new business, ensuring sustainable revenue growth and customer success.

In this role, you will:

Design, implement & handle a targeted outbound strategy to optimize lead conversion and drive long-term customer commitment.

Manage outbound campaigns through calls, LinkedIn messages, and emails using our cadence tools. Understand prospects' pain points and needs, address product questions, and categorize prospects based on their potential fit for Livestorm.

Manage and qualify inbound leads received through Intercom to identify sales opportunities:

Handle incoming intercom conversations from potential & existing customers. Understand their pain points & needs, address product questions, and categorize prospects based on their potential fit for Livestorm.

Provide detailed and accurate product feedback for improvement.

Conversion cycle management

Engage with existing customers to strengthen relationships and encourage commitment to annual pro plans

Engage with free users to strengthen relationships and encourage them to move to a paid plan

Host and present Livestorm's platform during monthly live demo webinars to prospective users

Deliver engaging, informative live demonstrations of the Livestorm platform to potential customers via a weekly webinar.

Showcase key features, answer live questions, and highlight the platform’s value in solving customer challenges, ensuring a professional and interactive experience that drives interest and adoption.

Collaborate closely with the Growth team to align marketing campaigns and messaging strategies

Work hand-in-hand with the Growth team to ensure that all marketing campaigns, content, and promotional messages are strategically aligned. Share insights, coordinate timelines, and maintain consistency in messaging across various channels to enhance brand cohesion and maximize campaign impact.

Job requirements

For this Customer Growth Expert role, we are looking for someone with the following experience:

  • Over 2 years of experience in the SaaS/tech industry with a focus on sales.

  • Fluent, ideally native, in English (both written and spoken)

  • Fluent or native in French

  • Previous experience with Salesforce, Intercom, or another live chat/support software

  • Strong skills in active listening, negotiation, prospecting, and upselling.

  • Target driven

  • Proactive attitude to help build inbound / outbound strategy

  • Positive-minded and a team player

  • Excellent writer and communicator

  • Internet savvy with a strong interest in startups

  • Remote enthusiast

We are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum).

or

Join the Future of Video Engagement

We are looking for great talents to join our fast growing team

About Livestorm

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brand like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.

  • Remain humble: Keep learning and keep your ego in check.

  • Be resourceful: Go that extra mile in the most efficient way.

  • Own it: Take pride in what we do, own your wins, and fails.

  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

About Livestorm

Sustainability:

Livestorm finally makes it possible to bring people together virtually worldwide as if they were in the same room. Every business trip that is no longer necessary thanks to Livestorm contributes to making the world a little more sustainable

Diversity and inclusion:

At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.

Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.

All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

What it is like to join Livestorm and the Stormies

  • 100% remote with a work-from-anywhere policy

  • Offsite twice a year

  • Teambuilding once a year

  • Afterworks and online events once a month

  • Coworking space: The coworking space is covered up to €350 or $350 including VAT per month

  • Take care of yourself (with Moka.care)

  • Paid day off for your birthday

  • Days off donation policy to support each other in case of difficult times

  • Paid day off for moving out

  • Punctual days off to celebrate Livestorm’s successes together

  • Referral program: Get a reward if you refer a candidate or a client

  • AI bounty program: Get a reward if you use AI to solve real problems in the company

  • Learning & Development program: You will have opportunities to learn and grow each year thanks to a company-wide training budget

  • Additional equipment: After your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work. After 5 years with us, you can benefit from an additional €300 or $300.

For French contracts

Health insurance with Alan (covered at 50%): - Possibility of additional options - Can cover your family (spouse, children) at 50% too - Foresight is also with Alan.

Lunch vouchers with Swile (covered at 50%).

CSE with cultural & sports activities via Leeto.

Monthly remote work allowance.

Profit-sharing bonus.

Sustainable mobility package for daily trips to go to work: - You can benefit from €500 per year if you go to the office or a coworking space. - Please note that it’s for the use of a personal bicycle or shared mobility services.

For the rest of the world

Having an EOR contract means you have a local employer and that you contribute to your local unemployment & retirement funds.

You benefit from all the legal and mandatory rules and benefits from your work contract country.

You benefit from at least 25 PTO a year.

You benefit from the bank holidays from your work contract country (depending on your region or even city).

You also benefit from 1 to 7 compensatory days off (depending on your country).

You will benefit from an exceptional incentive per month added on your salary proposition to align for benefits you don’t have (depending on your country).

Gilles Bertaux, CEO

Gilles is CEO and co-founder of Livestorm, where he shapes the future of end-to-end video engagement. As a first-time entrepreneur, Gilles co-founded Livestorm in 2016 along with Robin, Tom, and Vincent. The company quickly gained traction in Europe and North America and has nowadays over one million participants each month on its platform. In 2020, Gilles raised $30M in series B to accelerate Livestorm’s presence in Europe and the US, as well as to scale its go to market strategies towards mid-market and Enterprise.