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Chargé(e) de Recouvrement - CDD 6 mois

  • Remote
    • Lyon, Auvergne-Rhône-Alpes, France
  • €27,000 - €30,000 per year
  • Operations

Job description

En tant que Chargé (e) de Recouvrement - CDD 6 mois, vous prenez en charge le suivi des créances clients et veillez à l’encaissement des factures dans les délais.

Vous assurez un suivi régulier des paiements, mettez en œuvre des actions de relance adaptées et contribuez à la réduction des délais d’encaissement.

Vous travaillez en lien étroit avec les équipes Finance et Sales afin de garantir la fiabilité des encaissements et la bonne gestion des comptes clients.

Ce poste requiert avant tout rigueur, constance et sens de l’organisation, dans un environnement 100% remote.

Vos responsabilités principales :

  • Recouvrement des créances :

    • Assurer le suivi quotidien des factures et identifier les retards de paiement

    • Effectuer des relances régulières (email, téléphone) en français et en anglais

    • Suivre les engagements de paiement et veiller à leur respect

    • Maintenir un suivi clair et structuré des actions réalisées

  • Gestion administrative & plateformes de facturation

    • Mettre à jour les informations administratives clients (Kbis, coordonnées, etc.) sur les différentes plateformes

    • Déposer les factures sur les portails clients (ex : Chorus Pro, plateformes grands comptes)

    • S’assurer de la conformité des documents nécessaires au traitement des paiements

    • Suivre le bon traitement des factures déposées et gérer les éventuels rejets

  • Gestion des comptes clients

    • Maintenir une communication professionnelle et posée avec les clients

    • Identifier les blocages (facturation, paiement) et les remonter si nécessaire

    • Collaborer avec les équipes internes pour résoudre les situations

  • Amélioration continue

    • Contribuer à l’amélioration des processus de recouvrement

    • Proposer des ajustements simples et efficaces pour améliorer le suivi

Job requirements

Pour ce poste, nous recherchons une personne ayant les qualités suivantes :

  • Vous avez au moins 1 an d’expérience en recouvrement ou gestion des créances clients

  • Une première expérience avec des plateformes de facturation (ex : Chorus Pro, SAP Ariba, Coupa…) est un plus

  • Vous êtes très organisé(e), rigoureux(se) et à l’aise avec le suivi régulier de nombreuses tâches

  • Vous êtes à l’aise pour relancer des clients de manière claire, professionnelle et régulière

  • Vous êtes fiable et constant(e) dans votre travail

  • Vous savez travailler en autonomie dans un environnement à distance

  • Vous êtes à l’aise avec les outils digitaux (CRM, facturation, Excel, IA…)

  • Vous parlez couramment français et avez un bon niveau d’anglais professionnel

Environnement & outils

  • Vous utiliserez notamment :

    • Upflow

    • Salesforce

    • Chargebee

    • Outils IA (Claude…)

    • Google Workspace

or

Join the Future of Video Engagement

We are looking for great talents to join our fast growing team

About Livestorm

Founded in 2016, Livestorm allows companies to organize powerful online meetings, webinars and virtual events from end-to-end. Our web-browser platform provides teams with all the workflows around video engagement to promote, host and analyze online events.

Livestorm is built with ease of use in mind. We serve companies of all sizes, from startups to Fortune 500s. Brand like Shopify, Honda, Spendesk, Front and Revolut trust Livestorm for premium video engagement during their online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.

  • Remain humble: Keep learning and keep your ego in check.

  • Be resourceful: Go that extra mile in the most efficient way.

  • Own it: Take pride in what we do, own your wins, and fails.

  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

About Livestorm

Sustainability:

Livestorm finally makes it possible to bring people together virtually worldwide as if they were in the same room. Every business trip that is no longer necessary thanks to Livestorm contributes to making the world a little more sustainable

Diversity and inclusion:

At Livestorm, we believe that diversity's got talent! We are committed to building an inclusive company culture in which a diverse mix of talented people will feel proud to join and engage.

Our goal is to ensure that every Stormie feels valued and has the opportunity to thrive.

All applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age or any other characteristic protected by applicable law.

What it is like to join Livestorm and the Stormies

  • 100% remote with a work-from-anywhere policy

  • Offsite twice a year

  • Teambuilding once a year

  • Afterworks and online events once a month

  • Coworking space: The coworking space is covered up to €350 or $350 including VAT per month

  • Take care of yourself (with Moka.care)

  • Paid day off for your birthday

  • Days off donation policy to support each other in case of difficult times

  • Paid day off for moving out

  • Punctual days off to celebrate Livestorm’s successes together

  • Referral program: Get a reward if you refer a candidate or a client

  • AI bounty program: Get a reward if you use AI to solve real problems in the company

  • Learning & Development program: You will have opportunities to learn and grow each year thanks to a company-wide training budget

  • Additional equipment: After your first 6 months, you can benefit from €1,000 or $1,000 to equip yourself for remote work. After 5 years with us, you can benefit from an additional €300 or $300.

For French contracts

Health insurance with Alan (covered at 50%): - Possibility of additional options - Can cover your family (spouse, children) at 50% too - Foresight is also with Alan.

Lunch vouchers with Swile (covered at 50%).

CSE with cultural & sports activities via Leeto.

Monthly remote work allowance.

Profit-sharing bonus.

Sustainable mobility package for daily trips to go to work: - You can benefit from €500 per year if you go to the office or a coworking space. - Please note that it’s for the use of a personal bicycle or shared mobility services.

For the rest of the world

Having an EOR contract means you have a local employer and that you contribute to your local unemployment & retirement funds.

You benefit from all the legal and mandatory rules and benefits from your work contract country.

You benefit from at least 25 PTO a year.

You benefit from the bank holidays from your work contract country (depending on your region or even city).

You also benefit from 1 to 7 compensatory days off (depending on your country).

You will benefit from an exceptional incentive per month added on your salary proposition to align for benefits you don’t have (depending on your country).

Gilles Bertaux, CEO

Gilles is CEO and co-founder of Livestorm, where he shapes the future of end-to-end video engagement. As a first-time entrepreneur, Gilles co-founded Livestorm in 2016 along with Robin, Tom, and Vincent. The company quickly gained traction in Europe and North America and has nowadays over one million participants each month on its platform. In 2020, Gilles raised $30M in series B to accelerate Livestorm’s presence in Europe and the US, as well as to scale its go to market strategies towards mid-market and Enterprise.