Sales Ops Analyst

Job description

About Livestorm:

Livestorm is the all-in-one video communication platform for companies looking to implement a powerful video communication strategy.

Founded in 2016, Livestorm enables companies to promote, host and analyze their online events. We’re building the future of unified video communication: an all-in-one video communication platform that connects to your tools and lives in your browser. Livestorm is a browser-based platform that doesn’t require a download, or setup. You can use Livestorm for on-demand, live, or pre-recorded meetings or events.

Livestorm has been built with ease-of-use in mind.

We serve companies of all sizes, from startups to Fortune500. Front, Honda, Intercom or Spendesk trust Livestorm to organize their meetings, webinars or online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.
  • Remain humble: Keep learning and keep your ego in check.
  • Be resourceful: Go that extra mile in the most efficient way.
  • Own it: Take pride in what you do, own your wins, and fails.
  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.

Team description:

Livestorm sales team is a team of entrepreneurial and driven sales professionals. They are playing a key role in the expansion of Livestorm as we establish ourselves as a market leader in the video communication market, leveraging Livestorm's existing customer references, marketing programs, turning leads into long-lasting partnerships.

Sales Ops are responsible for building and maintaining the Tools, Processes and Data that will provide guidance and insights for Sales Reps to deliver on their objectives. They are the advocates of a "data-based culture" within Livestorm and the Sales team.

They interact a lot with other teams (Marketing, Growth,Customer Care, Product and Finance) to help Sales get the most out of our stack.

We are looking for a Sales Operations Analyst to build and scale the infrastructure behind our growing sales engine, in a time where the sales team is quickly expanding. You will report to our Sales Operation Manager.
A successful Sales Operations Analyst will be a business-driven individual with a taste to deep-dive into complex sales processes and tools.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, the members of our teams are located between France, USA, Germany and Portugal so we are looking for the best talent, no matter where you live.

In this role, you will:

  • Work closely with sales management and leadership on implementation of solutions that maximize efficiency and conversion rates of each sales channel
  • Identify and build/improve key sales, account management and customer success processes to ensure efficiency and high performance across teams that scale over time
  • Design and implement a sales compensation structure that awards high performance and aligns incentives of the sales team with the business goals
  • Divide and allocate accounts to reps based on the comp plan and territories
  • Engage with sales reps and sales leadership to get ongoing feedback on the sales process and structure and drive improvements
  • Develop key metrics to be communicated across the sales org and leadership that provide insights into sales performance and operational efficiency
  • Architecture and administration of our Salesforce instance and adjacent sales tools (Pandadoc, Calendly, Aircall, Linkedin Sales Nav, Amalia, etc.)
  • Work closely with the Finance team to provide accurate analysis and sales forecasting used for company financial planning

Job requirements

For this Sales Ops Analyst role, we are looking for someone with the following experience:

  • Experienced: 
    • You thrive in leading initiatives across multiple teams and have a passion for sales and technology
    • You are data-driven individual 
    • Meaningful experience of in building and maintaining Business Tech stacks
    • Experience with Salesforce and the SaaS industry is a strong plus
  • Domain Experience:
    • Strong business acumen that will help you balance high level planning with day-today operations
  • Excellent Communication:
    • You know what to say (both internally and with clients) and more importantly, how to say it in both French and English
    • You will be very often asked to communicate about data and insights to Leadership and Sales team
  • Amazing Individual: 
    • You have a desire, even an obsession, to improve our existing tools and processes
  • Go-Getter: 
    • Willing to go the extra mile with a strong work ethic - disciplined and resourceful

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum).

Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

What it is like to join Livestorm and the Stormies:

🗺 Work from anywhere you want:

  • 🏡 Home (participation for equipment and costs, according to our expense policy)
  • 🏢 Paris office (snacks, drinks, afterworks...)
  • 💼 Coworking space (covered up to €300 including VAT per month, or local currency equivalent)
  • 🚉 Business trips are covered (according to our internal T&E policies)
  • 🚲 Sustainable mobility package for daily trips to go to work

🎉 Cheer up your Stormie life:

  • 🎿 Off-sites twice a year
  • 🕹 Weekly activities (online board games, riddles...)
  • 👐 Teambuildings
  • 🗣 Monthly Talking times

💙 Take care of yourself (with

🤝 Participate to our referral program

👶 Livestorm signed the "Parental act"

And also, benefit from:

🌍 All legal and mandatory benefits from your work country for EOR contracts.

🇫🇷 All French legal benefits for French contracts: €9 of lunch vouchers with Swile (covered at 50%), health insurance with Alan (covered at 50%), transport subscription to go to work (covered at 50%), and CSE with cultural & sport activities via Leeto.