Customer Success Manager EN/FR

Job description

Here at Livestorm, we're building what we consider to be the future of B2B video solutions. We just raised our Series A and our main initiative for 2020 is to structure and scale our customer success team. We are looking for an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. 


We have recently restructured our team and looking for our next customer success manager. This is a key role within our company. Our customer success manager will be a trusted advisor and partner to our customers providing excellent service.


80% of our revenue is done abroad, and a vast majority is generated in the North America region. France is also an important market that accounts for the 20% left and will also be addressed. Therefore our ideal teammate is someone who is comfortable managing an international customer base.

Mission

  • Be the point of contact and trusted partner for the clients
  • Be in charge of customer onboarding and ensure product adoption
  • Improve customer retention, ensure customer renewal and reduce churn
  • Own your portfolio and use a data-driven approach to forecast and execute
  • Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
  • Provide detailed and accurate product feedback to the team
  • Work with the department head to execute and improve the success strategy

      Job requirements

      • 2+ years of experience in Account Management, Consulting or any other client-facing role
      • Fluent, ideally native in English and French (written and spoken)
      • Experience in SaaS/tech industry 
      • Willing to get your hands dirty and dig into the details
      • Excellent organization and communication skills
      • Experience with a technical product or with webinars is a big plus
      • Excellent customer service and problem-solving skills
      • Flexible and agile in adapting to quick changes in a startup environment
      • Positive minded and team player

      Benefits

      • Cool office located in the Silicon Sentier (75010, Paris)
      • Key role in a fast-growing startup with a small team
      • Remote friendly culture
      • Free food delivery at HQ
      • State of the art hardware

      Other information

      • Health insurance ("Mutuelle" + "Prévoyance") in France
      • Restaurant tickets (21 x 9 euros / month)
      • Transportation refund