Customer Marketing Manager

Job description

About Livestorm:

Livestorm is the all-in-one video communication platform for companies looking to implement a powerful video communication strategy.

Founded in 2016, Livestorm enables companies to promote, host and analyze their online events. Weโ€™re building the future of unified video communication: an all-in-one video communication platform that connects to your tools and lives in your browser. Livestorm is a browser-based platform that doesnโ€™t require a download, or setup. You can use Livestorm for on-demand, live, or pre-recorded meetings or events.

Livestorm has been built with ease-of-use in mind.

We serve companies of all sizes, from startups to Fortune500. Front, Honda, Intercom or Spendesk trust Livestorm to organize their meetings, webinars or online events.

Here are our core values:

  • Stay curious: Be interested in the world around you.
  • Remain humble: Keep learning and keep your ego in check.
  • Be resourceful: Go that extra mile in the most efficient way.
  • Own it: Take pride in what you do, own your wins, and fails.
  • Be transparent: Sharing knowledge, learnings, feedback, and mistakes.


Team description:

As Livestorm is growing rapidly, our team is aiming to further develop Livestorm's visibility in Europe and North America. Therefore, we are looking for a Customer Marketing Manager who is passionate about delivering a great and consistent experience to our users and customers.

As Livestorm's Customer Marketing Manager, you'll be joining the Marketing Team to own the communication with our customers and produce appealing customer stories across various industries. You'll work alongside our Content Marketing Managers and will be reporting to Marie, the Head of Marketing.


While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.


Missions:

In this role, you will be responsible for:

  • Communicating effectively with our users and customers on our new Product updates. You will work closely with the Product Project Managers to announce new product releases to our customers.
  • Planning and writing customer emails as well as in-app notifications to inform Livestorm's customers about our new features. You will possess strong writing skills in English to effectively promote the value of each new feature.
  • Cultivating a pipeline of customers for reference activities such as written case studies, video testimonials and PR interviews. You will work closely with our PR Marketing Manager and liaise with our customers to create compelling stories in the media.
  • Working closely with the Customer Success and Growth teams to promote education content and/or training to our customers. Your goal will be to ensure a strong comprehension of the product and a high NPS.
  • Aligning closely with the Customer Success, Product and Growth teams to share the necessary updates to our customers. You will have strong project management skills to collaborate effectively across different teams.

Job requirements

For thisย Customer Marketing Manager role, we are looking for someone with the following experience:

  • 2+ years experience in a Customer Marketing role
  • Prior experience in handling customer communication and creating customer stories
  • Strong collaboration skills as you'll work closely with the Product, Growth and Customer Success teams
  • English proficiency in writing is required to produce emails, notifications and customer stories
  • Additional proficiency in French and/or Spanish is a plus.

Moreover, we are looking for someone who can work in the Paris timezone (we accept a jet-lag of 2 hours maximum).


Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.


What it is like to join Livestorm and the Stormies:

๐Ÿ—บ Work from anywhere you want:

  • ๐Ÿก Home (participation for equipment and costs, according to our expense policy)
  • ๐Ÿข Paris office (snacks, drinks, afterworks...)
  • ๐Ÿ’ผ Coworking space (covered up to โ‚ฌ300 including VAT per month, or local currency equivalent)
  • ๐Ÿš‰ Business trips are covered (according to our internal T&E policies)
  • ๐Ÿšฒ Sustainable mobility package for daily trips to go to work

๐ŸŽ‰ Cheer up your Stormie life:

  • ๐ŸŽฟ Off-sites twice a year
  • ๐Ÿ•น Weekly activities (online board games, riddles...)
  • ๐Ÿ‘ Teambuildings
  • ๐Ÿ—ฃ Monthly Talking times

๐Ÿ’™ Take care of yourself (with Moka.care)
๐Ÿค Participate to our referral program
And also, benefit from:

๐ŸŒ All legal and mandatory benefits from your work country for EOR contracts.
๐Ÿ‡ซ๐Ÿ‡ท All French legal benefits for French contracts: โ‚ฌ9 of lunch vouchers with Swile (covered at 50%), health insurance with Alan (covered at 50%), transport subscription to go to work (covered at 50%), and CSE with cultural & sport activities via Leeto.