Customer Success Manager (US)

Description de l'offre d'emploi

Here at Livestorm, we're building what we consider to be the future of B2B video solutions. We've raised our Series A and our main initiative for 2020 is to structure and scale our customer success team. 

We are looking for an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio.

80% of our revenue is generated abroad, and a vast majority is generated in the North America region. 

Therefore our ideal teammate is someone who is comfortable managing an international customer base.

We have recently restructured our team and looking for our next customer success manager for the US market. This is a key role within our company. 

Our customer success manager will be a trusted advisor and partner to our customers providing excellent service.


Mission

  • Be the point of contact and trusted partner for the clients
  • Be in charge of customer onboarding and ensure product adoption
  • Improve customer retention, ensure customer renewal and reduce churn
  • Own your portfolio and use a data-driven approach to forecast and execute
  • Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
  • Provide detailed and accurate product feedback to the team
  • Work with the department head to execute and improve the success strategy

        Exigences de l'offre d'emploi

        For this role, we are looking for someone with the following experience:

          • 2+ years of experience in Account Management, Consulting or any other client-facing role
          • Excellent communication skills.
          • Experience in SaaS/tech industry or with webinars is a big plus
          • Perfect knowledge of Livestorm product, business, and customers
          • Excellent customer service and problem-solving skills
          • Flexible and agile in adapting to quick changes in a startup environment
          • Positive minded and team player

        Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

        Benefits & profile

        • 20 days of paid vacation + US bank holidays
        • Contract position (Independent contractor)
        • Full remote
        • Located in the US or able to work on PST/EST schedule