Livestorm, which was founded in 2016, enables powerful, yet pain-free video engagements at scale. Our end-to-end video engagement platform enables organizations to create professional video engagements that can be easily managed in one place.
Livestorm is a browser-based platform that doesn't require a download, or setup. You can use Livestorm for on-demand, live, or pre-recorded meetings or events. Livestorm supports all the workflows around a video engagement; including landing pages, registration, email follow-ups, and sharing video recordings.
We serve companies of all sizes, from startups to Fortune500. Shopify, Honda, Oracle, Spendesk, Front, Sephora or Revolut trust Livestorm to organize their on-demand, live, or pre-recorded meetings or events.
Here are our core values:
As part of the Customer Care Team, you will join a crew of product experts willing to give great service, help customers in their day to day usage of the platform and be the proxy between our customers and the Product Team.
While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.
In this role, you will be responsible for:
For this Customer Care Expert (EMEA) role, we are looking for someone with the following experience:
Moreover, we are looking for someone who can work in the Paris timezone (we accept a jet-lag of 2 hours maximum).
Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a 'perfect' candidate. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.
What it is like to join Livestorm and the Stormies:
🗺 Work from anywhere you want:
🎉 Cheer up your Stormie life:
💙 Take care of yourself (with Moka.care)
🤝 Participate to our referral program
And also, benefit from:
🌍 All legal and mandatory benefits from your work country for EOR contracts.
🇫🇷 All French legal benefits for French contracts: €9 of lunch vouchers with Swile (covered at 50%), health insurance with Alan (covered at 50%), transport subscription to go to work (covered at 50%), and CSE with cultural & sport activities via Leeto.